SMS Privacy Policy

Effective date: July 10, 2026

Flex Storage is a customer-facing storage brand operated by DYO Investments. This policy explains how we collect, use, protect, and disclose information associated with our conversational SMS messaging program.

Information We Collect
When you opt in to receive SMS messages, we may collect:

  • Your mobile phone number.
  • Your SMS consent record, including the date, method, and employee who obtained consent.
  • Your SMS message history and information you provide in the conversation.
  • Basic contact or account information needed to respond to your customer-service request.

How We Collect Information
We collect this information directly from you when you affirmatively consent during a phone call or in person, when you communicate with us by text, or when you use an available keyword such as JOIN to re-enroll after previously opting out.

How We Use Information
We use SMS-related information only to:

  • Send one-to-one conversational messages requested or consented to by the customer.
  • Answer customer questions and continue active customer-service conversations.
  • Maintain consent, opt-out, support, and compliance records.
  • Operate, secure, and improve the messaging service.

We do not use this SMS program for marketing, promotional messages, bulk messaging, or automated appointment reminders.

Data Sharing and Transfers
We do not sell, rent, share, transfer, or otherwise disclose your mobile phone number, SMS opt-in information, or SMS consent records to third parties or affiliates for marketing or promotional purposes.

We may disclose SMS-related information only to service providers when strictly necessary to operate and deliver the messaging service, or when required by law. Any such disclosure is limited to the purpose for which the information is provided. SMS-related information will not be transferred to external organizations for marketing purposes under any circumstances, including with consent.

Message Frequency and Charges
Message frequency varies and averages 1-2 messages per month. Message and data rates may apply depending on your mobile carrier and service plan.

Your Choices
Reply to manage your preferences:

  • Reply STOP at any time to opt out. You will receive one confirmation message and no further messages unless you opt in again.
  • Reply HELP for assistance.
  • Reply JOIN to re-enroll if keyword enrollment is available for the messaging number.

Security and Retention
We use reasonable administrative, technical, and organizational safeguards to protect SMS-related information. We retain it only as long as reasonably necessary to provide the service, document consent and opt-out requests, resolve disputes, and comply with legal obligations.

Policy Updates
We may update this policy periodically. Material changes will be posted on this page with a revised effective date.

Consumer Contact
Questions about this SMS Privacy Policy or the Flex Storage messaging program may be sent to info@flexstorage.com.

Related Terms
SMS Terms and Conditions.